At Taya Trails, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
Returns
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You may return eligible items within 7 calendar days from the date of delivery.
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Items must be unused, in original condition, and in their original packaging to qualify for a return.
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To initiate a return, please contact us within 7 days at [email protected] with your order details and reason for return.
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Once your return is approved, you will receive instructions on how to send the item back to us.
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Please note that you are responsible for the return shipping costs unless the item is defective or damaged on arrival.
Refunds
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Refund requests must be made within 10 calendar days from the date of delivery.
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Refunds will be processed after we receive and inspect the returned item to ensure it meets the return conditions.
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Approved refunds will be issued using the same payment method used during purchase. Since we only accept cash on delivery, refunds will be made via bank transfer or other mutually agreed method.
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Please allow up to 14 business days for the refund to be processed and reflected in your account.
Damaged or Defective Items
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If you receive a damaged or defective product, please notify us immediately at [email protected] within 3 calendar days of delivery.
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We will provide instructions to either replace the item or issue a refund.
Non-Returnable Items
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For hygiene and safety reasons, certain products may not be eligible for return. Please check the product description for specific details.
Contact Us
For any questions or to initiate a return, please email us at [email protected].